isr@bucknell was a newsletter published by Bucknell University's Information Services and Resources department (later Library and Information Technology). The publication served the community by providing software, project, and service updates. Regular features included a letter from the Associate Vice President for Information Services and Resources, the "Ask ISR" column, and featured ISR web pages. This issue includes the following articles: "Ask ISR," "The Critical Need for Professional Development," "Keeping ResNet Healthy: Quarantine and RBZ," "Faculty and Staff were Asked, and the Survey Said," "Many Views of myBucknell," "New Voices, New Faces in Tech Support," "The Journal Collection and the Review Process," "Scholarly Communication," "What's New in New Books?" "Alphabet Soup."