Title

Introducing B2B Service Level Measures via a Poker‐Card Activity

Publication Date

1-2016

Journal

Decision Sciences Journal of Innovative Education

Volume

14

Issue

1

First Page

37

Last Page

37

Department

Global Management

Abstract

To determine the appropriate level of product availability, most operations management textbooks introduce and define service level measures in a Business‐to‐Customer context. In other words, a retailer that wants to measure product availability in their store calculates the fill rate (FR) or cycle service level over an infinite review horizon. However, in a Business‐to‐Business (B2B) context, a retailer almost always calculates the FR or compliance level over a finite review horizon. The goal of this article is to highlight calculations of service level measures in a B2B context. Pedagogically, it presents in‐class activities that use standard playing cards and/or a spreadsheet simulation that allow students to experientially learn about service level measures in a B2B context

DOI

10.1111/dsji.12090

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