Introducing B2B Service Level Measures via a Poker‐Card Activity

Authors

Matthew D. Bailey, Bucknell UniversityFollow
Chun-Miin Chen, Bucknell UniversityFollow

Publication Date

1-2016

Description

To determine the appropriate level of product availability, most operations management textbooks introduce and define service level measures in a Business‐to‐Customer context. In other words, a retailer that wants to measure product availability in their store calculates the fill rate (FR) or cycle service level over an infinite review horizon. However, in a Business‐to‐Business (B2B) context, a retailer almost always calculates the FR or compliance level over a finite review horizon. The goal of this article is to highlight calculations of service level measures in a B2B context. Pedagogically, it presents in‐class activities that use standard playing cards and/or a spreadsheet simulation that allow students to experientially learn about service level measures in a B2B context

Journal

Decision Sciences Journal of Innovative Education

Volume

14

Issue

1

First Page

37

Last Page

37

Department

Global Management

Link to Published Version

https://doi.org/10.1111/dsji.12090

DOI

10.1111/dsji.12090

Recommended Citation

Bailey, Matthew D. and Chen, Chun-Miin. "Introducing B2B Service Level Measures via a Poker‐Card Activity." Decision Sciences Journal of Innovative Education (2016) : 37-37.